📄 Claims & Refunds Policy – Askdiscountz

Last Updated: January 2, 2026

At Askdiscountz, customer satisfaction is our priority. This policy explains how claims, returns, and refunds are handled.

1. Eligibility for Claims & Refunds

You may request a claim or refund if:

  • The product received is damaged, defective, or incorrect

  • The item does not match the product description

  • The request is made within 7 days of delivery

  • The product is unused and in original packaging

2. Non-Refundable Situations

Refunds or claims will not be accepted if:

  • The product is used, altered, or damaged by the customer

  • The claim request is made after 7 days of delivery

  • The issue is caused by incorrect address details provided by the customer

  • The product is marked as Final Sale / Non-Returnable

3. How to Submit a Claim

To raise a claim:

  1. Email us at [email protected]

  2. Mention your order number

  3. Attach clear photos or videos of the issue

Our support team will review your claim and respond within 2–5 business days.

4. Refund Process

  • Once approved, refunds are processed within 7–10 business days

  • Refunds are issued to the original payment method

  • Shipping charges (if any) are non-refundable, unless the issue is our error

5. Replacement Option

In eligible cases, we may offer a replacement instead of a refund, based on product availability.

6. Late or Missing Refunds

If you haven’t received your refund:

  • Check with your bank or payment provider

  • Contact us for assistance if the delay exceeds the expected timeline

7. Contact Us

For any claims or refund-related queries:

📧 Email: [email protected]